The problem Suplifai solves
In Mexico, Colombia, Argentina, Chile, Peru, and Venezuela, the main sales channel for auto parts is WhatsApp. Auto parts stores receive between 40 and 120 quote requests per day — and each one requires a salesperson to look up the part in the system, check the stock, calculate the customer's price, and write the response manually.
That process takes an average of 12 minutes per quote. If it arrives after hours, it waits until the next day. And if the salesperson is busy handling another order, the customer messages the competitor.
Suplifai automates that process without replacing the sales team: the agents handle routine quotes while salespeople focus on customers and negotiations that genuinely require human judgment.
How it works: AI agents + actions
An AI agent is a program with a goal, tools, and the ability to execute tasks end-to-end without a human intervening at each step. It is different from a chatbot (which only responds with text) and from a simple automation (which only follows fixed rules).
In Suplifai, each task an agent completes autonomously is called an action. Suplifai's pricing is based on actions — you pay for what the agent does, not for having the system active.
That entire flow — which normally takes between 5 and 20 minutes — happens in under 30 seconds, at any hour, without anyone supervising it.
The four digital collaborators
Each collaborator is an AI agent specialized in one area of the sales cycle. Together, they cover everything from the first inquiry to the customer's repeat purchase.
Victoria
Reads OEM and aftermarket part numbers, decodes the VIN to verify exact vehicle fitment, checks real-time inventory, and generates formal quotes instantly. Available 24/7 via WhatsApp.
Alma
Follows up on open quotes with no response, applies closing techniques, handles price objections, and converts quotes into orders. Escalates to the human salesperson only when the negotiation requires it.
Salvador
Detects customers who stopped buying (30, 60, or 90 days inactive), segments them by purchase history, and sends personalized reactivation messages to recover lost sales.
Claudia
Segments the customer base, schedules campaigns by season (rainy season, Easter, year-end), and runs WhatsApp and email sends. Measures open rate, response, and conversion for each campaign.
Countries where Suplifai operates
Suplifai is available in six Latin American countries, trained with the terminology and distribution flows of each market.
Frequently asked questions about Suplifai
What does Suplifai do exactly?
Suplifai automates four areas of the auto parts sales cycle: quoting (receives WhatsApp requests and sends a response in under 30 seconds), sales closing (follows up on open quotes), customer reactivation, and seasonal marketing campaigns — all integrated with the ERP and ACES/PIES catalogs.
How is Suplifai different from a chatbot?
A chatbot responds to questions with text. A Suplifai AI agent executes tasks: queries live inventory, identifies the correct part in the catalog, calculates the customer's price, and sends a formatted quote — all autonomously and in sequence, without a human intervening at each step.
What is an action?
An action is a task the agent completes end-to-end autonomously. Generating a quote is one action. Following up on an unanswered quote is one action. Reactivating an inactive customer is one action. Suplifai's pricing is based on actions: you pay for what the agent does, not for having it active.
Does it integrate with my current inventory system?
Yes. Suplifai integrates with the main ERPs used in LATAM auto parts stores: SAP, Aspel, CONTPAQi, Microsip, and custom systems via API. Agents check stock and prices in real time without manual synchronization.
How long does implementation take?
21 business days: ERP integration, vehicle application catalog setup with the store's actual inventory, and agent calibration to the business's language and processes. Impact on response time and after-hours coverage is visible from month one.
Does Suplifai replace my sales team?
No. Suplifai handles repetitive tasks: routine quotes, follow-ups, availability questions, after-hours messages. The sales team focuses on what requires human judgment: strategic accounts, complex problems, and long-term relationships.
How is Suplifai priced?
Pricing is based on actions — each task the agent completes autonomously. Includes 10,000 actions per month; additional actions are billed per unit. No per-seat or per-user fees — the cost directly reflects the volume of work the agent performs.
How can I see Suplifai in action?
You can book a 30-minute demo where the agents work with your actual catalog, your ERP, and your customers — not demo data. The booking link is at the top of this page.
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Your catalog, your ERP, your customers — not a generic demo.
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