This document is an integral part of the Terms & Conditions (clause 6) and has the same effective date. The prices of the plan you hire are also stated in your commercial proposal.
Prices, Billing and Payments
Current plans. The plans, their monthly price, the quoted parts included and the price of each extra quoted part are those published in Pricing, on suplifai.com, in US dollars per month from month one. Included quoted parts do not roll over from one month to the next.
Integration with the Client's system
Connecting the Client's system, done by Suplifai, has the price published in Pricing, on suplifai.com and all four plans can request it; on all plans the Client can connect for free with Suplifai's API on its own. Integration with the Client's system is required on all plans, because without its prices, stock and quotes the performance indicators cannot be measured. Other plans and their conditions are in the commercial proposal.
Enrichment layer license
The license conditions are in the Enrichment Layer License.
Adaptation phase
Adaptation phase and right to cure: the first 90 calendar days of the service, counted from its start, are the adaptation phase. The management indicator of the Digital Collaborator is the same for all clients: that it automates, in a calendar month, at least 400 quoted parts.
Quoted part
A quoted part is a part an end customer asks for, for one vehicle, within a conversation (the 24 hours from their first message) and that receives price, availability and branch, or the answer that it is out of stock or not in the catalog; if several brands of the same part are offered, it counts as one. Only those the Digital Collaborator does on its own count, not those a salesperson does with its help. The indicator is measured throughout the full 90 calendar days of the adaptation phase, and the month in which the service starts counts. It is confirmed in writing at the first weekly meeting.
Right to cure
If during the adaptation phase the Client sees that they are not being reached, it notifies Suplifai in writing and Suplifai has 15 calendar days to make adjustments at no additional cost. If after that period they are still not reached, the Client chooses: end the contract with no future payments or penalties, or pause billing of the monthly fee while Suplifai keeps working until they are reached (during the pause the Client keeps its right to end the contract at any time, and WhatsApp message charges continue to be billed).
Conditions to exercise the right
This right applies as long as the Client complies: attends all weekly meetings; assigns its best salesperson and a project leader with voice and decision power, preferably the person who hires the service; and follows the instructions, good-practice guidelines and management indicators of its salespeople.
Plan types
Plan types. The Client hires one of two plans, as stated in its commercial proposal. Annual plan: when the first 3 months end, the contract is activated for one year with automatic renewal; it is cancelled for the end of each year with at least 30 days' notice. Subscription plan: it can be cancelled at any time with 30 days' notice.
Sales collaborator
Sales collaborator: no cost and no commission until the Digital Coworker quotes on its own at least 400 quoted parts in a calendar month. From then on, a commission is charged for each sale made by the artificial intelligence, at the percentage stated in the commercial proposal.
General payment terms
The specific prices and conditions of the service are defined in the commercial proposal accepted by the Client. The following general conditions apply:
- Payment is in advance, monthly or for the agreed period.
- Failure to pay for more than 10 business days may result in suspension of the service.
- Suplifai reserves the right to adjust prices with 30 days' prior notice.
- No refunds are given for partial periods of use once the service is activated.
Currency and taxes
- Prices of the published plan are stated in United States dollars; any other price, in the currency stated in the commercial proposal. Clients in Mexico are charged Value Added Tax (IVA) on top; outside Mexico no IVA is charged.
- If the Client pays in Mexican pesos, the price in pesos is the one shown on Suplifai's payment link.
WhatsApp messages
- WhatsApp messages: the WhatsApp account and number belong to the Client; Suplifai provides the payment method with Meta and charges the Client for outbound messages at the rates published in Pricing, on suplifai.com (the conversation window is the 24 hours after the end customer's last message), unless the commercial proposal states another rate because of Meta's rates in the Client's country. Quoted parts that exceed those included in the plan are charged at the extra quoted part rate of that plan. If Meta changes its prices, Suplifai adjusts these rates on the same date and tells the Client from the platform.
October 2026 promotion
- During October 2026 the October promotion: you put in and we match, up to $10,000 pesos (in Spanish) also applies.