Customers ask for parts after you've closed?
Answering tomorrow costs you the sale
Mechanics don't work nine to six. A pickup rolls in at night, a taxi breaks down on a Sunday, and that's when they message asking for the part. If you answer when you open, by the next morning they already bought it somewhere else. This applies to companies in Mexico, Colombia, Argentina, Chile and Peru.
What happens when someone asks for a part after you've closed?
The message sits unanswered all night, and the customer, who needs the part to finish the job, asks another store. By the time you open, there is no sale left to close.
- The message waits until someone opens. By then the part has been bought elsewhere.
- You wake up to a pile of messages. Your team starts the day answering yesterday's requests, not today's.
- The customer learns not to write at night. If nobody answered the first time, next time they won't even try.
Who writes outside store hours?
- The mechanic who works nights or weekends and needs the part to hand the vehicle back.
- The shop with a car on the lift that wants to solve it before the next shift opens.
- The customer who just got out of work, which is when they remember to order.
Weekends are a case of their own: read why auto parts stores lose sales every Saturday.
With the store open, we measured that the chat answers in 2 minutes and the price takes 16 (medians over 20 months: 56,197 first replies for the 2 minutes and 31,352 requests that got a price for the 16). With the store closed, nobody looks up the part: the price arrives when you open.
See a real quote live. Message us on WhatsApp and book a meeting.
Message us on WhatsApp →How Suplifai quotes with the store closed
Suplifai reads the part number, checks your inventory and sends the price in seconds, even when the store is closed. Your team closes the sale when it opens.
| Without Suplifai | With Suplifai | |
|---|---|---|
| Message at night | Answered when you open | Gets the price in seconds |
| Weekend | Waits until Monday, or for whoever has the phone | Quoted the same, 24/7 |
| Photo or audio | Someone has to look at it and work it out | Quotes by text, by audio and by photo |
What your team sees when it opens
The night's conversations already come with the part identified and, when there is a price, with the price already given. Your team doesn't start by searching: it starts by closing.
Frequently asked questions
Can I quote on WhatsApp when my store is closed?
Yes. Suplifai reads the part number, checks your inventory and sends the price in seconds, at any hour and any day, even when the store is closed.
Do I have to put someone on call?
No. Suplifai does the quoting. Your team picks the conversation up when it opens to close the sale.
Does it understand photos and audios that arrive at night?
Yes. Suplifai quotes by text, by audio and by photo, at any hour.
Why does the mechanic write outside store hours?
Because their work doesn't follow store hours: they hand vehicles back at night and on weekends, and they need the part while they're working on the car.
See a real quote live
Your auto parts store quotes even when it's closed
Suplifai sends the price in seconds, at any hour. Message us and see a real quote live.