Do your salespeople quote from their personal phones?
You can't see whether they answer your customers
If your salespeople quote from their personal WhatsApp, you can't see whether the customer got an answer, how long it took or what price was given. The conversation lives on their phone, not in your business. Here is what you lose with that and how to move everything to your store's line. This applies to companies in Mexico, Colombia, Argentina, Chile and Peru.
What is the risk of salespeople quoting from personal phones?
That your relationship with customers, and the price they were given, stays on a phone that isn't yours. If you don't have the conversations, you can't know whether someone answered, when, or what was charged.
- You can't see whether they answer your customers. Only the salesperson knows.
- You don't know what price was given. If the customer complains, there is no conversation to review.
- The conversation stays on their phone. If they change it, lose it or quit, it leaves with them.
- Personal chats mix with customer chats. An important message gets buried among family ones.
- You can't measure anything. Without the conversations, there is no response time and no unanswered quotes to review.
What changes when everything goes through your store's WhatsApp
With Suplifai, salespeople answer from the store's WhatsApp line. Every conversation is saved with the name of who answered, and you, as the owner, see those conversations.
| Personal phone | Store's line | |
|---|---|---|
| Where does the conversation live? | On the salesperson's phone | On your business line |
| Who answered? | Only they know | The name of who answered is saved |
| Do you see it? | No | Yes, the owner sees the conversations |
| If the salesperson leaves | They take the history | The history stays in your business |
Measuring response time requires complete conversations. The 2 minutes for the chat and the 16 minutes to the price, which we measured over 20 months (56,197 first replies and 31,352 requests that got a price), came from a complete WhatsApp export. With chats scattered across personal phones, that measurement doesn't exist.
See a real quote live. Message us on WhatsApp and book a meeting.
Message us on WhatsApp →What this is, and what it isn't
It isn't spying on anyone's phone. It's making the conversation with the customer happen on your business line, where it is saved with the name of who answered. Your salespeople keep serving their customers, just from a different place.
- Your salespeople keep answering, now from the store's line.
- Suplifai quotes on WhatsApp in seconds, 24/7, and your team closes the sale.
- You see the conversations and know who answered each one.
Related: what happens if a salesperson leaves with your customer list and WhatsApp Business for auto parts stores.
Frequently asked questions
How do I see whether my salespeople answer my customers?
By having them answer from the store's WhatsApp line, not from their personal phone. With Suplifai every conversation is saved with the name of who answered and the owner sees those conversations.
Can my salespeople keep answering?
Yes. Salespeople answer from the store's WhatsApp line.
Is it saved who answered each message?
Yes. Every conversation is saved with the name of who answered.
What happens to the conversations if a salesperson quits?
They stay in your business, because they live on the store's line and not on the salesperson's phone.
Does this mean monitoring my salespeople's phones?
No. The point is for the conversation with the customer to happen on your business line, not to check their phones.
See a real quote live
Have your team quote from your business's WhatsApp
Every conversation is saved with the name of who answered. Message us and see a real quote live.