Do your branches call each other to quote?
Every call is a sale waiting
A customer asks for a part at one branch. They don't see it in their store. They call or message another branch, wait for the answer and then go back to the customer. Every call between branches is a salesperson who stops selling and a customer who keeps waiting. This applies to companies in Mexico, Colombia, Argentina, Chile and Peru.
Why do branches call each other to quote?
Because nobody can see the other branches' inventory. Price and stock live in each store, and the only way to know them is to ask.
- Each branch sees only its own. To know whether another has the part, you have to ask.
- WhatsApp groups between branches fill up. Questions, photos, "do you have it?" and "let me check" all get mixed together.
- Whoever answers always has something else to do. It's the salesperson who was serving their own customer.
What each call costs
| Who | What happens to them |
|---|---|
| The branch that asks | Leaves its customer waiting while it finds out |
| The branch that answers | Leaves its own sale to walk to the shelf |
| The customer | Waits for an answer that depends on two stores |
Our own measurement: at one auto parts store, across 31,352 requests that did get a price over 20 months, the price takes a median of 16 minutes to arrive. Every question to another branch is one more reason for that wait to grow.
See a real quote live. Message us on WhatsApp and book a meeting.
Message us on WhatsApp →How it changes with Suplifai
Suplifai understands the part number or the part's name, finds it in your inventory and sends the price and which branch has it, in seconds, on WhatsApp.
- The salesperson doesn't call: the answer arrives with the price and the branch.
- The branch that has the part doesn't lose its sale by answering another branch's question.
- The customer gets one answer, not a chain of "I'll tell you in a minute."
What stays with your branches
Suplifai quotes and says which branch has the part. The transfer, the handoff and the payment stay in your team's hands: your team closes the sale and Suplifai quotes.
The other two cases for stores with several branches: when the customer asks which branch has the part and when you have the part, but in another branch.
Frequently asked questions
How do I stop my branches from calling each other to quote?
By removing the need to ask: the salesperson receives the price and the branch without having to call anyone.
Does Suplifai replace the WhatsApp group between branches?
It doesn't replace it: it cuts down the "do you have this part?" questions, because the answer with the price and the branch already reaches the salesperson.
What changes for the salesperson who always answered other branches' questions?
They no longer have to leave their sale to walk to the shelf. They serve their own customer.
Do branches stop talking to each other?
No. They still coordinate transfers and handoffs. What goes away is the question of whether they have the part just so they can quote.
See a real quote live
Stop your branches from calling each other to quote
Suplifai sends the price and which branch has the part. Message us and see a real quote live.