You have the part, but in another branch?
If your salesperson doesn't know, you lose the sale
Your customer asks for a part, your salesperson doesn't see it in their store and says there is none. It was at another branch. The sale wasn't lost because you didn't have the part: it was lost because nobody knew in time. This applies to companies in Mexico, Colombia, Argentina, Chile and Peru.
What happens when the part is at another branch?
If your salesperson only sees their own store's inventory, the answer is "we don't have it", even though the part is in your business. The customer goes to whoever does have it, and that sale never shows up in any report as lost.
The three ways to lose that sale
- "We don't have it." The part was at another branch, but the salesperson had no way of knowing.
- "Let me find out." The salesperson calls or messages another branch and the customer gets tired of waiting.
- "I think the other one has it." With no certainty and no price, the customer doesn't move.
A detail almost nobody sees: your system only records what was sold, not what walked out. The sale lost to "we don't have it" leaves no trace.
See a real quote live. Message us on WhatsApp and book a meeting.
Message us on WhatsApp →How Suplifai solves it
Suplifai understands the part number, finds the part in your inventory and sends the price and which branch has it, in seconds.
- "We don't have it" is no longer the answer just because one store can't see the part. The search runs on the inventory, not on one store.
- The customer gets price and branch in the same message.
- Your team closes the sale: the salesperson serves, collects payment and coordinates the handoff.
Before connecting everything: check that the inventory is reliable
A screen saying the part is at another branch only helps if it's true. If your catalog and your shelves don't match, read why it happens and how to fix it.
The other two cases for stores with several branches: when the customer asks which branch has the part and when your branches call each other to quote.
Frequently asked questions
How do I stop answering "we don't have it" when another branch does?
By making the answer not depend on what one salesperson sees: Suplifai finds the part in your inventory and sends the price and which branch has it.
Why doesn't that lost sale show up in my reports?
Because your system only records what was sold, not what walked out.
Who hands over the part if it's at another branch?
Your team. Suplifai quotes and says which branch has it; the handoff and the payment remain your branches' job.
How do I know my inventory is reliable enough to say which branch has the part?
First check that your catalog and your shelves say the same thing. If they don't match, a "it's at another branch" notice is no help; read why it happens and how to fix it in "Your Catalog and Your Shelf Don't Match".
See a real quote live
Don't let any branch lose a sale
Suplifai finds the part in your inventory and sends the price and which branch has it. Message us and see a real quote live.