Does your customer ask which branch has the part?
Answer the price and where to pick it up
Your customer asks about a part and wants to know where to pick it up. If you have more than one branch, that answer isn't in your salesperson's head: it's in each store's inventory. When someone has to find out, the customer waits, and sometimes doesn't come back. This applies to companies in Mexico, Colombia, Argentina, Chile and Peru.
How do you know which branch has a part?
There are three ways, and only one is fast: ask branch by branch, trust somebody's memory, or search every branch's inventory at once. The first two make the customer wait.
- Ask each branch. One call or message per store, and someone who leaves their own sale to walk to the shelf.
- Trust memory. "I think the downtown one had it." It works until it's wrong.
- Search every branch's inventory. It is the only way to answer on the spot, but someone has to do it.
What the customer needs to hear
A customer asking about a part wants two things: what it costs and where to pick it up. If either is missing, they ask again or go to another store.
| The customer asks | The answer they need |
|---|---|
| "Do you have the Duster stabilizer bar bolt?" | Yes, it costs this much and it's at this branch |
| "I need the part today" | The price and the most convenient branch to pick it up |
| A photo of the part | Which part it is, the price and which branch has it |
See a real quote live. Message us on WhatsApp and book a meeting.
Message us on WhatsApp →How Suplifai answers
Suplifai understands the part number or the part's name, finds it in your inventory and sends the price and which branch has it, in seconds, on WhatsApp. Also when the customer sends a photo or an audio.
- The salesperson doesn't have to find out. Nobody leaves their sale to walk to another store's shelf.
- The price comes from your catalog.
- It works at any hour, also when the store has closed.
To say which branch has it, it has to see your branches' inventory. That is why it connects to your inventory.
Read the other two angles
This is one of three cases for auto parts stores with several branches: when your branches call each other to quote and when you have the part, but in another branch.
Frequently asked questions
How do I know which branch has a part?
By searching every branch's inventory. Suplifai does it for you: it understands the part number or the part's name, finds it in your inventory and sends the price and which branch has it.
What does Suplifai tell my customer when they ask where to pick up the part?
The price and which branch has the part, on WhatsApp and in seconds.
Does it answer if the customer sends a photo?
Yes. Suplifai quotes by text, by audio and by photo.
Does it have to connect to my inventory?
Yes. To say which branch has a part, it has to see your branches' inventory.
See a real quote live
Answer the price and which branch has it
Suplifai finds the part in your inventory and sends it in seconds. Message us and see a real quote live.